Gift Vouchers

Gift vouchers are available for monetary amounts. They are valid for a period of six months from the issue date and can be used as full payment for treatments or products. If the treatment exceeds the value of the voucher, further payment will be required. Gift vouchers are not transferrable and cannot be redeemed for cash either in part or full. Lost or stolen gift vouchers cannot be refunded. No cash alternative will be given.

Loyalty Cards

Clients will receive one stamp on their loyalty card each time they visit the salon. For every 6 stamps, clients can book a treatment of their choice with a 50% discount. Loyalty cards must be used only by the person they are issued to and shown at the time of payment to be eligible for a loyalty card stamp. Loyalty cards are the responsibility of their owners and The Garden Retreat will only replace lost or stolen cards with a new blank card.

Child Policy

The Garden Retreat do not offer any treatments to children under the age of 13. Children between the ages of 13 and 17 must be accompanied be an adult at all times. Massage treatments will not be carried out on children under 18. No children under the age of 12 are to accompany parents to their beauty appointment.

Please note - The Garden Retreat will be as flexible as possible with early and late appointments in order to accommodate your needs when child care may be an issue.

General Data Protection Regulation (GDPR)

All information on your client consultation form is held with the strictest confidence. Consultation forms are required for insurance purposes: they provide information on potential contraindications to the treatment being performed. Treatments may need to be adapted or a doctors note may be required to carry out some treatments. Consultation form information will never be passed to a third party. You can ask to see your consultation form and treatment records at any time during working hours. The Garden Retreat will ask for your permission to use your email address for marketing purposes, you can withdraw from this agreement at any time. A copy of this agreement will be kept with your consultation form.

Cancellation Policy

Your beauty treatment appointment is reserved especially for you. I therefore ask that you notify me at least 48 hours in advance if you wish to cancel or reschedule your appointment. Thank you for your understanding.